Building Sustainable Competence in Resource Management

The Case for Certification

Every services intensive business understands the vast majority of their cost is invested in people. Therefore, highly efficient management of your biggest cost line item just makes good business sense. Recent research makes it clear that while the professional and consulting services industry has invested in process improvements to enhance project performance, quality and cost delivery, the industry is actually getting worse at resource management! This trend must be reversed for any services organization to be successful. Any human resource intensive operation such as internal IT organizations, project oriented manufacturers - like artificial joint providers in health care, corporate shared services teams and more would benefit greatly from fact base, process-oriented approaches to investment and deployment of human capital. This white paper provides both a rationale and a call to action for human capital intensive service operators to utilize skills certification as a key step toward institutionalizing sustainable resource management processes and competency. With labor costs pressures continuing their relentless pace, demand for resource management skills will grow exponentially. Certification fills a crucial industry void that will benefit human capital intensive business immediately. Enjoy the paper.