Today's increasingly complex technology solutions are making it more difficult for customers to adopt all of the available features and functionality and achieve maximum value from their investments. This ultimately diminishes client satisfaction and loyalty, threatening client retention and future revenue streams for technology vendors.
For services organizations inside technology companies, this trend represents a tremendous opportunity to increase their value by aligning their services portfolio with their clients' most pressing need - achieving real value from the product.
That's why we have written Value Realization Effectiveness. This white paper, written by Marc Lacroix, a Managing Partner at RTM Consulting, reveals the 4 key steps to moving beyond product implementations and support to become truly valued advisors by:
The transformation of your services team will drive deeper, broader client engagements that drive greater overall adoption and value. Fill out the form to download this complimentary white paper now.
- Leveraging better analytics to assess the customer experience
- Developing a services strategy that will drive greater value realization
- Taking a more strategic approach to resourcing and talent management, and
- Redefining service offerings for greater product adoption and value add