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Shift to the Left: Delivering Discontinuous Improvements with Remote Solutions

In today's increasingly competitive world, customers are always looking for better responsive service, a more personalized experience and all at lower costs.

Traditional approaches to achieving improvements in customer service operations are not keeping pace. That is why we developed the Shift to the Left Strategy. Shift to the Left is about moving high cost services delivery channels to lower cost delivery channels. It combines our innovative Strategic Framework and Transformational Model, as well as the effective use of remote solutions to appropriately shift services delivery from onsite to on call and on line.

This complimentary paper details how by integrating people, process and technology in a very different way, Support and Field Services organizations can deliver step function improvements in cost and bottom line results and simultaneously provide a better more personalized customer experience. Enjoy the paper.

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