Nurses, nursing support assistants and a transporter were honored with Service Hero awards for their attentiveness and exceptional care to a prostate cancer patient. Carol Cronin praised the employees in a January 2010 letter to the University of Chicago Medical Center, which was published in last month’s At the Forefront. Her husband, James Cronin, successfully underwent surgery in November 2009.|
The recipients were: Pete Paskylo, RN; Grace Alcalde, RN; Matt Galocy, ANP-C; transporter Daniel Ramirez; and nursing support assistants (NSA) Susan Claesgans, Lindsey Deedrick and Charleen Stanback.
“Helping patients with clinical needs and emotional support is the most satisfying part of working at the Medical Center,” said Lindsey Deedrick, who has been an NSA at the Medical Center for two years. “It is rewarding to be able to help the patients when they can’t do something themselves.”
Nurse Practitioner Galocy said the nursing staff allows a patient to feel more at ease and comfortable before and after any surgical procedure and appreciates the honor. “Many people say nice things but it is nice when they go out of their way to fill out a comment card or write a letter,” Galocy said.
Charleen Stanback, also a Service Hero award recipient, has been a nursing support assistant for nearly 40 years. One of the most enjoyable aspects of her job is interacting with the patients. “Sometimes talking with a person is better than taking a pill,” Stanback said. “It sometimes makes them forget their problems and their pain.”
Delmar Angell, 76, who was hospitalized for bladder cancer was one of Stanback’s patients. He said the care he received from the staff has been better than any other hospital he has visited. “I was despondent when I first found out,” he said about his condition. “But the staff has been inspirational. They make you feel like they are going to make you whole.”