Salesforce Marketing Cloud SMS Help Page

What is Salesforce Marketing Cloud MobileConnect?

Salesforce Marketing Cloud MobileConnect is a mobile messaging solution that helps marketers to create, target, send and track SMS campaigns. Seamlessly integrated with the cross-channel data and campaigns across email, social and web managed in the Interactive Marketing Hub, marketers can connect to their customers whenever and wherever they are. With built-in Enterprise permissions, easy keyword management, and short/long code access all easily available within the application, MobileConnect supports any type of SMS messaging across all levels of campaign sophistication from a one-off SMS promotion to the planning and execution of an enterprise-wide global mobile messaging strategy.

Does Salesforce Marketing Cloud MobileConnect support SMS messaging?

Yes SMS messages can be sent to or received from Salesforce Marketing Cloud short codes. These codes are 36698, 69979, 97875, 86288, 80565, 99354, 38767, 88769, 56237, 59545, 36186, 65454, 26996, 71176, 26900, 3004, 38667, 447624800108, 61428030701, 8323, 83767, 85575, 44372. These codes are being used to run mobile marketing campaigns such as SMS alerts/updates, email list growth or voting/surveys.

Do I have to pay anything if I send or receive SMS messages to an Salesforce Marketing Cloud short code?

There is no additional charge for sending or receiving SMS messages to a Salesforce Marketing Cloud short code. However, Message & Data rates may apply. Check with your carrier for the details on your plan.

What carriers are these short codes provisioned on?

Alltell, AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, Nextel, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross/Sprocket, Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Celluar), Illinois Valley Cellular, Immix (Keystone Wireless/PC Management), Inland Cellular, iWireless, Mobi PCS, Mosaic, MTPCS/Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, Simmetry, South Canaan/CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Aliant Mobility, Bell Mobility, Fido, MTS Mobility, NorthernTel Mobility, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile.

Can I send/receive SMS messages if I am traveling outside the US?

Yes, you can send or receive SMS messages to Salesforce Marketing Cloud short codes provided you have international roaming enabled on your account.

How do I opt-in to Salesforce Marketing Cloud SMS programs or short codes?

To join or subscribe to an SMS program, text JOIN to a short code e.g. JOIN to 88769.

Text ETJOIN to short code 36698 to opt-in to Salesforce Marketing Cloud MobileConnect Alerts. You will receive 4 msgs/mo.

Text JOIN to short code 38767 to opt-in to Salesforce Marketing Cloud Conference Promo Alerts. You will receive 1 msg/day.

Text JOIN ONE to short code 69979 to opt-in to Salesforce Marketing Cloud Info Alerts. You will receive 1 msg/day.

Text JOIN to short code 80565 to opt-in to Salesforce Marketing Cloud Sales Alerts. You will receive 4 msgs/mo.

Text JOIN EMAIL to short code 86288 to opt-in to Salesforce Marketing Cloud Email List Growth Alerts. You will receive 1 msg/day.

Text JOIN COUPONS to short code 88769 to opt-in to Salesforce Marketing Cloud Coupon Alerts. You will receive 1 msg/day.

Text ALERTS to short code 99354 to opt-in to Salesforce Marketing Cloud Promo Alerts. You will receive 10 msgs/mo.

Text PRODUCTS to short code 97875 to opt-in to Salesforce Marketing Cloud Product Alerts. You will receive 1 msg/day.

Text JOIN to short code 59545 to opt-in to Salesforce Marketing Cloud SolDes alerts. You will receive 1 msg/week.

Text ALERTS to short code 56237 to opt-in to Salesforce Marketing Cloud Marketing Cloud Alerts. You will receive 2 msgs/week.

Text JOIN to short code 85575 to opt-in to Salesforce Marketing Cloud Test Alerts. Msg Freq Varies.

Text JOIN to short code 44372 to opt-in to Salesforce Marketing Cloud Test Alerts. You will receive 4 msg/month.

How do I opt-out of Salesforce Marketing Cloud SMS programs?

To discontinue receiving SMS messages from a Salesforce Marketing Cloud short code, text STOP to the short code e.g. text STOP to 88769.

To discontinue receiving SMS messages from Salesforce Marketing Cloud MobileConnect Alerts, text STOP to short code 36698.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Conference Promo Alerts, text STOP to short code 38767.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Info Alerts, text STOP to short code 69979.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Sales Alerts, text STOP to short code 80565.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Email List Growth, text STOP to short code 86288.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Coupon Alerts, text STOP to short code 88769.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Promo Alerts, text STOP to short code 99354.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Product Alerts, text STOP to short code 97875.

To discontinue receiving SMS messages from Salesforce Marketing Cloud SolDes, text STOP to short code 59545.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Marketing Cloud Alerts, text STOP to short code 56237.

To discontinue receiving SMS or MMS messages from Salesforce Marketing Cloud Test Alerts, text STOP to short code 85575.

To discontinue receiving SMS messages from Salesforce Marketing Cloud Test Alerts, text STOP to short code 44372.

Who do I contact for help?

For additional help, please utilize the Help and training portal here, or text HELP to the short code from which you received the message e.g. text HELP to 88769.

For additional help on Salesforce Marketing Cloud MobileConnect Alerts, text HELP to short code 36698.

For additional help on Salesforce Marketing Cloud Conference Promo Alerts, text HELP to short code 38767.

For additional help on Salesforce Marketing Cloud Info Alerts, text HELP to short code 69979.

For additional help on Salesforce Marketing Cloud Sales Alerts, text HELP to short code 80565.

For additional help on Salesforce Marketing Cloud Email List Growth Alerts, text HELP to short code 86288.

For additional help on Salesforce Marketing Cloud Coupon Alerts, text HELP to short code 88769.

For additional help on Salesforce Marketing Cloud Promo Alerts, text HELP to short code 99354.

For additional help on Salesforce Marketing Cloud Product Alerts, text HELP to short code 97875.

For additional help on Salesforce Marketing Cloud SolDes, text HELP to short code 59545.

For additional help on Salesforce Marketing Cloud Marketing Cloud Alerts, text HELP to short code 56237.

For additional help on Salesforce Marketing Cloud Test Alerts, text HELP to short code 85575.

For additional help on Salesforce Marketing Cloud Conference Promo Alerts, text HELP to short code 44372.

Where do I learn more about Salesforce Marketing Cloud privacy policies?

For additional information regarding Salesforce Marketing Cloud privacy policies, please visit this page.

Additional Information

T-Mobile® is not liable for delayed or undelivered messages.